AccessHR is excited to partner with Luna Child and Youth Advocacy Centre for the recruitment of a full-time, permanent Director of Operations. This is a newly created role, and the successful candidate will be base out of Calgary.

 

Position Description

 

The Director of Operations will join a high performing and truly collaborative 5-member Executive Leadership Team, reporting directly to the Chief Executive Officer (CEO). The successful candidate will also lead a team of three direct reports, including the Controller, Office Manager, and Receptionist.

 

This is a strategic leadership role entrusted with optimizing Luna’s operational functions to support its mission. You will oversee the facilities, the staff who work within them, and the technology that supports their operations. Experience and an in-depth understanding of nonprofit operations, particularly in environments with high privacy compliance are critical for success.

  

This role provides a unique opportunity for a proactive, team focused, and detailed-oriented leader eager to join an organization working as one team. Ultimately, we are seeking a humble, adaptable, and accountable individual who is committed to making a profound impact on the lives of children and families.

 

Key Deliverables 

• Strategic Program Development: Lead creation and execution of Programs Roadmap, ensuring alignment with business direction through use of research, data, and industry trends; secure funding and determine appropriate internal and external service offerings based on evidence-based insights.

• Prevention Services Management: Oversee development, implementation, and evaluation of Luna’s prevention strategy; collaborate with partners and community organizations to create effective, resource-efficient programs; advocate for policies supporting child abuse prevention

• Victim Services: Develop and support a well-structured Victim Services Program team; engage community partners to address potential gaps in services for children and families; develop strengthened referral pathways, specifically for rural catchments.

• Integrated Practice: Foster a culture of trust by facilitating collaboration and communication between multi-disciplinary partners, teams, and community organizations.

• Continuous Improvement: Review programming, conduct research, analyze trends, incorporate change management processes, and collaborate with internal and external subject matter experts to ensure ongoing effective programming.

• Performance Management: Coach adherence to deliverables and model a progressive development approach to accountability; ensure team is engaged and exceeding service delivery commitments.

• Stakeholder Relationships: Nurture trusted working relationships with internal and external stakeholders, highlighting connections with school districts and culturally appropriate services for Indigenous communities.

• Culture Advocate: Champion workplace well-being; lead organizational Health & Wellness strategy and oversee effectiveness of Debriefing and Mutual Support Program.

 Qualifications

• Strategic Leadership: Ability to develop and communicate a clear vision and inspire teams to take ownership and accountability; focuses on continuous improvement and providing exceptional experiences for partners, employees, and clients.

• Governance: Experience aligning deliverables to overarching regulations and guidelines such as CYAC National Guidelines; incorporates best practices in all facets of multi-disciplinary processes, including case conferences and reviews, triaging, and reporting.

• Fiscal Responsibility: Ability to develop budgets and secure funding for programming, assets, and projects; develops creative ways to steward organizational resources.

• Metrics Expertise: Comprehensive knowledge of business planning, with a focus on research and evaluation in the development and tracking of individual and program outcomes.

• Leader as Coach: Models accountability; brings equity and fairness to coaching individuals on behalf of building a culture of accountability and mutual respect.

• Purpose Driven Influence: Builds consensus and positively influences others to work collaboratively to deliver program excellence.

• Emotional Intelligence: Remains composed under pressure, asks open-ended questions, celebrates shared successes, and ensures a psychologically safe work environment.

• Personal Attributes: Enthusiastic, intelligent, and thoughtful; a genuine desire to do the right thing on behalf of quality service delivery.

Education & Experience 

• Degree in social work, nursing, social sciences, or related field.

• 10+ years’ progressive management and strategic leadership experience, including experience at the Director or equivalent level.

• 5+ years’ experience in strategic planning, risk management, and/or advocacy.

• Experience in program evaluation, monitoring, and reporting.

• Extensive knowledge of community services and agencies providing relevant services

 Assets

• Master of social work, nursing, social sciences or related program.

• Experience in the area of child abuse.

• Working knowledge of human resources.

• Experience securing and managing large grants.