AccessHR is excited to partner with Crossroads Law for the recruitment of a full-time, permanent Manager, Human Resources & Administration. The successful candidate will be based out of Calgary and will visit the Vancouver office approximately 3 to 5 times per year.

Position Description

The Manager, Human Resources & Administration will join the operations leadership team and will report directly to the Chief Operating Officer (COO). The successful candidate will directly lead two receptionist/administrative employees and will also co-lead a 13-person legal support team.

One of the attractive features of this opportunity is the diversity of activities. You will collaborate with the leadership team at a strategic level, work hands-on to craft HR policies and programs, and also oversee day-to-day administrative operations at both locations.

This role provides a special opportunity for a high-energy, self-starting Human Resources professional eager to grow with a firm and elevate it to the next level. You will also have the chance to refine the Human Resources Strategic Plan and create impactful initiatives to enhance workplace culture.

Ultimately, we are seeking an empathetic, approachable, and mission-driven individual who is proactive and committed to delivering exceptional Human Resources and administrative services.

Key Deliverables

• Strategic HR: Proactively uncover opportunities for improvement; develop and implement innovative and impactful programs and initiatives to support strategic priorities.

• Leadership Development: Coach and support lawyers and leaders to effectively address challenges, achieve goals, and maintain a culture of high performance, inclusion, and belonging.

• Employee Relations: Provide unbiased guidance on employee relations matters, ensuring compliance with legislation, adherence to policies, and fair resolution of issues.

• Talent Acquisition: Lead full-cycle recruitment, from posting to onboarding, in collaboration with leaders.

• Training & Development: Facilitate training and development opportunities by providing training and coaching to individuals and teams; oversee and evaluate training effectiveness.

• Performance Management: Create and introduce updated performance management system; coach leaders on effective implementation.

• Policy Development: Create and update policies and procedures to ensure consistency, compliance, and alignment with organizational growth.

• Culture Champion: Bring high energy and an “I’m excited to be here” attitude to champion a cohesive and inclusive workplace culture.

• Office Management: Oversee office operations including benefits administration, licensing, facilities liaison, vendor management, and office logistics.

Qualifications

• HR Generalist Expertise: Comprehensive knowledge and experience across all areas of Human Resources; a hands-on “doer” with an ability to also operate strategically.

• Relationship Building & Client Service: Exemplary interpersonal skills, with the ability to quickly build trust and rapport both in-person and remotely; does what they say they are going to do!

• Leadership Development: Proven ability to coach and mentor leaders, helping them to build and refine their leadership skills.

• Administrative Proficiency: Outstanding organizational and administrative skills; ability to prioritize tasks and meet deadlines.

• Legal and Compliance Knowledge: Understanding of employment laws, regulations, and compliance requirements to ensure HR practices meet legal standards and mitigate risk.

• Entrepreneurial Spirit: Navigates ambiguity with ease; brings an ability to both think ahead and develop procedures and processes to support a consistent and innovative approach.

• Emotional Intelligence: Ability to remain composed under pressure, particularly in a legal environment where frontline employees are supporting clients who are navigating personal challenges.

• Personal Attributes: Enthusiastic, intelligent, and thoughtful; a genuine desire to help others succeed.

 Education and Experience

• Degree or Diploma in Human Resources or related field.

• Minimum 5+ years’ Human Resources experience.

• 2+ years’ leadership experience.

 Assets

• CPHR designation or working towards designation.

• Interprovincial employment law expertise, BC and Alberta.

• Experience working in law or family law.

Position Requirements

•  Flexibility to travel to Vancouver for 2 to 3 days approximately 3-5 times a year.